| Unlike
many support systems, AuctionSage Support is
handled by me personally, the programmer. Again,
unlike many support systems, I wish only to
determine what the problem is so I can fix it. I
do not desire to avoid the issue or pretend there
is no problem, I desire to fix the problem if
possible. In order to determine what the
problem is I need as much information as possible
about the problem. Ideally, the idea is for me to
be able to reproduce the problem so I can track
down the cause. I realize this isn't always
possible but please supply me with as many
details about the problem as possible. If the
problem relates to a given item please provide
the item number. If the problem relates to an
error message please give me the title of the
error screen along with the error number and
error description.
Before
submitting a support request do the following:
- Make sure you are running
the latest version of AuctionSage. Visit
the Update
Page.
After updating see if the problem
persists before contacting me.
- Try updating API Vars in
the General Preferences Screen (File -
Setup - General Preferences. Again, see
if this rectifies the problem before
contacting me.
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